Terms and Conditions

 

Welcome to Simpleway.lv, your trusted online store for high-quality audio equipment, including DI boxes, microphones, and preamps. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services or placing an order. If you do not agree with these terms, please do not use our website.

1. General Provisions

1.1. Scope: These Terms and Conditions govern your use of the Simpleway.lv website, all orders placed through our online store, and related services, including product delivery and customer support.

1.2. Company Information: Simpleway.lv is operated by [Insert Legal Entity Name], a company registered in Latvia, with its registered office at [Insert Address]. For inquiries, contact us at [Insert Contact Email] or [Insert Phone Number].

1.3. Eligibility: To use our services or place an order, you must be at least 18 years old and possess a valid payment method. By placing an order, you confirm that all provided details are accurate, you are authorized to use the selected payment method, and sufficient funds are available to cover the order cost.

1.4. Language: These Terms and Conditions are available only in English.

1.5. Acceptance: By using our website or placing an order, you accept these Terms and Conditions. Any conflicting terms provided by you are invalid unless expressly agreed in writing by us.

2. Placing an Order

2.1. Non-Binding Offer: The display of products on Simpleway.lv is an invitation to place an order, not a legally binding offer. By clicking “Place Order,” you submit a binding offer to purchase the items in your cart.

2.2. Order Process:

  • Click “Checkout” in your shopping cart.

  • Provide shipping information (or use stored details if logged in):

    • Name and surname

    • Delivery address

    • Optional: Specify a different billing address.

  • Review your order, select payment and shipping options, and correct any errors.

  • Complete the order by clicking “Place Order.”

2.3. Order Confirmation: After receiving your order, we will send an automated email confirming receipt. This does not constitute acceptance of your order. A contract is formed only when we explicitly accept your order or dispatch the goods.

2.4. Payment Timing: For advance payment or PayPal, the contract is formed upon order placement. For other methods, the contract is formed upon dispatch. Legal title to the products passes to you upon shipment.

2.5. Order Cancellation: We reserve the right to cancel orders due to product unavailability, pricing errors, or suspected fraud. If canceled, we will notify you and issue a full refund. You may be added to a waiting list or have the product added to your Wishlist for notification when it becomes available.

2.6. Contract Storage: You may save these Terms and Conditions and your order details before finalizing your purchase. After the contract is formed, the text is stored by us but is no longer accessible to you.

3. Right of Withdrawal / Returns Policy

3.1. Consumer Rights: If you are a consumer (purchasing for non-business purposes), you have a statutory right to withdraw from the contract within 14 days without stating a reason.

3.2. Withdrawal Period: The 14-day period begins when you or a designated third party (not the carrier) takes possession of the last item in your order.

3.3. Exercising Withdrawal: To withdraw, notify us via email at [Insert Contact Email] or use the Return Form in the “Track / Return Order” section of our website. Your notification must be sent before the 14-day period expires.

3.4. Consequences of Withdrawal:

  • We will refund the purchase price (excluding delivery costs) to your original payment method within 14 days of receiving your withdrawal notice and the returned items, or proof of return, whichever is earlier.

  • You must return the goods within 14 days of notifying us, using our standard return process or another method at your expense.

  • You are responsible for return shipping costs unless the item is defective or incorrect.

  • Refunds may be reduced for any loss in value due to unnecessary handling beyond checking the product’s nature, qualities, and functionality.

3.5. Return Conditions:

  • Items must be unused, undamaged, and in original packaging with all accessories, manuals, and tags included.

  • Defective or incorrect items are eligible for return with no additional cost to you.

  • Made-to-order or customized products are non-returnable unless defective.

3.6. Return Process:

  • Go to the “Orders” or “Track / Return Order” section on our website.

  • Select the order, choose items to return, and specify the reason.

  • Options:

    • Schedule a free collection with our designated courier.

    • Drop off at a designated courier point.

  • Include the completed Return Form and attach the provided Return Label to the package.

  • Retain the Waybill Number to track your return.

3.7. Taxes and Duties: If taxes or duties were included in the purchase price, they will be refunded. If not, you are responsible for reclaiming duties from your local customs office.

3.8. Return to Origin (RTO): If an order is returned due to failure to provide customs documents, refusal to pay duties, unreachable customer, or incorrect address, return shipping costs will be deducted from the refund.

3.9. Sample Withdrawal Form:

To: [Insert Legal Entity Name], [Insert Address], Email: [Insert Contact Email]

I/we hereby withdraw from the contract for the purchase of the following goods: [Article #]

Ordered on [date]/received on [date]

Name of consumer(s): [Name]

Address of consumer(s): [Address]

Signature (if on paper): [Signature]

Date: [Date]

3.10. Exclusions: No right of withdrawal applies to:

  • Sealed goods unsuitable for return due to health or hygiene reasons if unsealed after delivery.

  • Goods that have been inseparably mixed with other items after delivery.

4. Prices and Payment

4.1. Pricing: Prices are in Euros (€) and include VAT where applicable. Delivery charges are added at checkout based on the destination and shipping method.

4.2. Payment Methods: We accept [Insert Payment Methods, e.g., credit/debit cards, PayPal, bank transfer]. We reserve the right to limit payment options to manage credit risk.

4.3. Payment Processing:

  • For credit/debit cards, the purchase amount is reserved at the time of order and debited upon dispatch.

  • For PayPal, you will be redirected to PayPal’s website to complete payment.

  • For direct debit, you are responsible for any chargeback fees due to insufficient funds or incorrect bank details.

5. Delivery

5.1. Delivery Locations: We deliver within the EU and, upon request, worldwide. Deliveries are made to the address specified in your order.

5.2. Delivery Times:

  • In-stock items are shipped within 2 business days unless otherwise stated.

  • Pre-ordered or out-of-stock items may take up to 3 weeks.

  • Estimated delivery within the EU: 5-10 business days.

  • Outside the EU: Up to 4 weeks.

  • Delivery times are estimates and not guaranteed.

5.3. Partial Deliveries: We may deliver orders in parts if reasonable and if it does not cause you significant additional costs or effort. Shipping costs are charged only once for partial deliveries.

5.4. Non-Availability: If a product is unavailable due to supplier issues beyond our control, we may cancel the order, notify you, and refund any payments. We are not obligated to source unavailable products.

5.5. Delivery Issues: If no one is available to sign for the delivery, the courier will leave a note to rearrange delivery. Simpleway.lv is not liable for delays due to customs, failed payments, or other external factors.

5.6. Duties and Taxes: EU orders include duties and taxes. For non-EU orders, you are responsible for any customs duties or taxes, which are not included in the purchase price.

5.7. Tracking: After dispatch, you will receive a tracking number via email. You can track your order in the “Orders” or “Track / Return Order” section of our website.

6. Retention of Title

6.1. Ownership: We retain ownership of the goods until the full purchase price is paid.

7. Warranty

7.1. Warranty Claims: Warranty claims are governed by applicable Latvian law. Products may include a manufacturer’s warranty, details of which are provided with the product or available upon request.

7.2. Exclusions: Warranties do not cover damage due to misuse, improper handling, or unauthorized modifications.

8. Liability

8.1. General Liability: We are liable without limitation for intentional misconduct, gross negligence, or harm to life, limb, or health caused by us or our agents.

8.2. Limited Liability: For breaches of essential contractual obligations, our liability is limited to foreseeable damages typical for the contract. We are not liable for indirect or consequential damages, such as loss of profits, unless required by law.

8.3. Product Liability: We are liable under applicable product liability laws for defective products.

8.4. Force Majeure: We are not liable for delays or failures caused by events beyond our control, such as natural disasters, strikes, or government actions.

9. Intellectual Property

9.1. Website Content: All content on Simpleway.lv, including text, images, logos, and software, is owned by [Insert Legal Entity Name] or its licensors and is protected by copyright, trademark, and other laws. You may not reproduce, distribute, or exploit content without our prior written consent.

9.2. User Content: By submitting reviews or feedback, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content for our business purposes.

9.3. Prohibited Uses: You may not:

  • Use the website for unlawful or fraudulent purposes.

  • Send or reuse illegal, offensive, or defamatory material.

  • Use data mining or similar tools to extract substantial parts of the website.

  • Create a database featuring our product listings or prices without consent.

10. Governing Law and Dispute Resolution

10.1. Governing Law: These Terms and Conditions are governed by the laws of Latvia, excluding its conflict of law principles.

10.2. Jurisdiction: Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Latvia.

10.3. Alternative Dispute Resolution: The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr. We are not obligated to participate in dispute resolution before a consumer arbitration board and do not do so.

11. Final Provisions

11.1. Entire Agreement: These Terms and Conditions constitute the entire agreement between you and us, superseding any prior agreements.

11.2. Amendments: We may update these terms at our discretion. The updated version will be posted on our website with the revision date. Continued use of the website constitutes acceptance of the revised terms.

11.3. Waiver: Our failure to enforce any provision does not waive our rights. Any waiver must be in writing and signed by our authorized representative.

11.4. Account Restrictions: We reserve the right to close your account or restrict future orders at our discretion if you breach these terms.

11.5. Product Care: Follow the care instructions provided with your DI boxes, microphones, or preamps to maintain product quality. We are not responsible for damage due to improper care.

11.6. Product Images: Product images are for illustrative purposes. While we strive for accuracy, we cannot guarantee that your device’s display reflects the exact color or appearance of the product.

Contact Us
Thirty Six Degrees OÜ
Company registration number 14679124
VAT Number EE102535732
Address: J. Koorti 4-109, Tallinn 13623, Estonia
Phone: +372 56056113
Email: info@36-degrees.com